Shipping & Return Policy

 Return Policy

Thank you for choosing Salvage Maria! We’re excited to create unique, handcrafted pieces just for you!

Made to Order:
All of our items are made to order with care and attention. As such, we do not accept returns, refunds, or exchanges. We want you to be thrilled with your purchase, so please ensure you review all details carefully before placing your order.

Product Inquiries:
If you have any questions or need more information about our products, feel free to reach out to us at info@salvagemaria.com. We’re here to help and make sure you have all the details you need before making a purchase.

Shipping Policy

PLEASE NOTE EXPEDITED SHIPPING DOES NOT EXPEDITE YOUR ORDER IN PRODUCTION

Production Time:
Please note that shipping methods do not affect production time. Each of our handcrafted items can take 10-15 business days to complete, depending on the textiles and style. We appreciate your patience as we perfect your order!

Shipping & Delivery:
Expedited shipping options only affect delivery time, not the production process. Once your order is ready, we’ll get it to you as quickly as possible.

Lost or Stolen Packages:
Once your package is in transit, we’re not responsible for lost or stolen items. If something goes awry, please contact your local mail carrier or post office. Regularly checking your tracking info can help avoid surprises!

International Orders:
For our international customers, please be aware that we’re not responsible for customs duties, taxes, or additional fees that may apply. Keep an eye on your tracking and be prepared for any extra charges.

Product Inquiries:
Have questions about our products? Feel free to email us at info@salvagemaria.com. Please note that all of our pieces are made to order and are not eligible for returns, refunds, or exchanges.

Thank you for your support!

We believe in keeping things honest and transparent. As a small company, our business supports many individuals and families along the way. From start to finish, every person involved in creating your order is paid for their time and craftsmanship. This includes our weavers for their beautiful blankets, transporters and customs teams to ship textiles, fiber vendors for inserts, cutters who hand-cut each piece, sewists who bring it all together, and our packing and shipping team who ensure your order reaches you. We’re unable to continue what we do sustainably if we accept returns or exchanges for items that are custom-made just for you.
We don’t keep stock of every item—each piece is created individually with care. Patterns, placements, and colors may vary from what is photographed, as every blanket is uniquely handwoven. While this means your piece will be one of a kind, we understand the importance of knowing exactly what you’re getting. If you’d like to see a photo of the specific blanket or product we’ll use for your order, please reach out to us at info@salvagemaria.com. We’re happy to share photos.

  • Shipping

    Once a package leaves our warehouse we are not liable for lost in transit and stolen packages. We will work with you and look into the matter as best as we can but please make sure you note your address correctly. If packages are known to get stolen in your area, please make a notation during checkout asking for specific instructions i.e. signature required, please leave in mailroom, etc.. 

    We will make every effort to communicate any necessary information to UPS or the shipping service we use. For local orders, we’re happy to personally deliver your package whenever possible. However, please note that we are not liable for stolen packages and cannot replace goods or issue refunds in such cases. To ensure a smooth delivery, we recommend providing detailed delivery instructions if applicable and being available to receive your package if there have been delivery concerns.

  • Returns / Refunds / Exchanges

    Because each of our products are made to order, We cannot issue returns/refunds/exchanges for any orders placed once we've started working on your item. Restocking & shipping fees will apply to all approved orders.

    Please make sure you read all product descriptions and care instructions before purchasing!     We do not keep stock and we start working away once your order is placed, so it's pretty much a custom order. If you need to cancel an order please contact us IMMEDIATELY at (323) 229-3650 or info@salvagemaria.com. If you've contacted us after we've started working on your order we cannot cancel it and issue you a refund. If your item is defected upon receipt please contact us immediately. 

    We apologize but we are unable to accept returns or exchanges for orders shipping internationally.

    If you are approved for a return/refund an RA# will be issued to you. Returns are all subject to a restocking and shipping fees. Salvage Maria does not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. 

  • International Orders

    Orders shipped outside the U.S. may be subject to local customs fees or duties, which vary by country. Unfortunately, Salvage Maria does not have access to information regarding these fees and cannot estimate these charges. Please also note that customs processing may delay delivery by up to 10 business days. Shipping times for international orders will vary depending on the destination, and while we strive for timely delivery, we cannot guarantee exact delivery dates for international shipments.

    We are unable to replace orders that are lost in transit. Our ability to track shipments is limited to the information provided by the shipping carrier. For further tracking details or updates, we recommend contacting the carrier or your local postal service directly.

    Additionally, we do not offer free shipping to Hawaii, Alaska, Puerto Rico, or locations outside the U.S. Thank you for understanding.

  • Dog Bed/Floor & Pillows

    Dog bed, floor pillows, and pillow orders may take up to 3–4 weeks to ship, as each item is made to order. Shipping times can depend on factors such as textile inventory, backorders, or production schedules. While we do our best to process orders as quickly as possible, occasional delays may occur. If you need a status update or require your order sooner, feel free to reach out to us—we’ll do our best to accommodate your request!

  • Face Masks

    Please note: Face Masks are non returnable, non refundable or exchangeable. They are not medical grade and they do not have a filter pocket. Colors may vary from what you have purchased due to availability.

  • Third party purchases

    We do not offer exchanges, returns, refunds, or repairs for third-party purchases. If you purchased a bed through one of our retail partners, please contact the store directly regarding any inquiries or concerns about your purchase. Additionally, all items purchased through pop-ups, trade shows, sample sales, or given as donations are not eligible for returns, refunds, replacements, or repairs. These items are sold at a discount or donated, making all sales final. Thank you for your understanding.