PLEASE NOTE & READ CAREFULLY BEFORE PURCHASING
*Orders can potentially take up to 3-4 weeks to ship out. Everything is made to order and may be dependent upon textile inventory, backorders, or production. We strive to ship orders out as expeditiously as possible but there may a few circumstances which may cause a delay. Just contact us if you need a status update or your order sooner and we'll see what we can do!
*NO RETURNS/REFUNDS/EXCHANGES WILL BE ISSUED. RESTOCKING & SHIPPING FEES WILL APPLY TO ALL APPROVED RETURNS.
*We are keeping it real! We are a small company that supports many people with our business. We pay everyone we work with for their time and work! (Our weavers are paid for the blankets, our transporters & customs to ship the textiles, our fiber vendor for the inserts, our cutter to hand-cut each individual piece for your order, our sewist for sewing, our shipping & packing team to send out your order, we offer shipping gratuitously at our expense for you. Everyone is paid to create your order and we cannot keep doing what we do if we accept returns for goods.
SO PLEASE MAKE SURE YOU READ ALL PRODUCT DESCRIPTIONS AND CARE INSTRUCTIONS BEFORE PURCHASING! We do not keep stock and we start working away once your order is placed, so it's pretty much a custom order. If you need to cancel an order please contact us IMMEDIATELY at (323) 229-3650 or firstname.lastname@example.org if you've contacted us after we've started working on your order we cannot cancel it and issue you a refund. If your item is defected upon receipt please contact us immediately.
If you are approved for a return/refund an RA# will be issued to you. Returns are all subject to a restocking and shipping fees. Salvage Maria does not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return.
*We do not offer free shipping to Hawaii, Alaska, Puerto Rico or anywhere else outside of the US.
International orders: All orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Salvage Maria does not have information on customs or duties and we are not able to estimate these charges. Customs processing may delay packages an additional 10 business days. Shipping times for international orders will vary by country. Salvage Maria cannot guarantee delivery dates on international orders.
International return policy: We apologize but we are unable to accept returns or exchanges for orders shipping internationally.