Shipping & Return Policy
We are keeping it real! We are a small company that supports many people with our business. We pay everyone we work with for their time and work. (Our weavers are paid for the blankets, our transporters & customs to ship the textiles, our fiber vendor for the inserts, our cutter to hand-cut each individual piece for your order, our sewist for sewing, our shipping & packing team to send out your order. Everyone is paid to create your order and we cannot keep doing what we do if we accept returns/exchanges for goods that were especially made for you.
Each bed purchased is individually created for you and we do not keep stock, all items are made to order. Patterns, placements and colors will vary blanket to blanket and from what is photographed.
You may not receive the product as exactly as pictured, it's impossible for us to photograph every unique version of the blankets sent to us as they all vary so please email us (email@example.com) if you want a picture of the blanket/product that we will be using for your order. We are more than happy to do so to ensure you love what you are receiving.
Once a package leaves our warehouse we are not liable for lost in transit and stolen packages. We will work with you and look into the matter as best as we can but please make sure you note your address correctly. If packages are known to get stolen in your area, please make a notation during checkout asking for specific instructions i.e. signature required, please leave in mailroom, etc..
We will do everything we can if possible to convey ant given information to UPS or any shipping service we use, or if it is a local order we will personally deliver it. If a package is stolen we are not liable and will not replace goods or issue a refund, so please make sure careful delivery instructions are noted or you are present for delivery if this is an area of concern.
Returns / Refunds / Exchanges
Because each of our products are made to order, We cannot issue returns/refunds/exchanges for any orders placed once we've started working on your item. Restocking & shipping fees will apply to all approved orders.
Please make sure you read all product descriptions and care instructions before purchasing! We do not keep stock and we start working away once your order is placed, so it's pretty much a custom order. If you need to cancel an order please contact us IMMEDIATELY at (323) 229-3650 or firstname.lastname@example.org. If you've contacted us after we've started working on your order we cannot cancel it and issue you a refund. If your item is defected upon receipt please contact us immediately.
We apologize but we are unable to accept returns or exchanges for orders shipping internationally.
If you are approved for a return/refund an RA# will be issued to you. Returns are all subject to a restocking and shipping fees. Salvage Maria does not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return.
All orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Salvage Maria does not have information on customs or duties and we are not able to estimate these charges. Customs processing may delay packages an additional 10 business days. Shipping times for international orders will vary by country. Salvage Maria cannot guarantee delivery dates on international orders.
*We do not offer free shipping to Hawaii, Alaska, Puerto Rico or anywhere else outside of the US.
Dog Bed/Floor & Pillows
Dog Bed/Floor & Pillow Orders only can potentially take up to 3-4 weeks to ship out. Everything is made to order and may be dependent upon textile inventory, backorders, or production. We strive to ship orders out as expeditiously as possible but there may a few circumstances which may cause a delay. Just contact us if you need a status update or your order sooner and we'll see what we can do!
Please note: Face Masks are non returnable, non refundable or exchangeable. We are working as fast as we can to ship them out as soon as we can. We are using safe, clean layered material that is accessible to us. They are not medical grade and they do not have a filter pocket. Colors may vary from what you have purchased due to availability and the time sensitivity of your order. We cannot modify orders once placed but please email us asap for cancellations or any questions.
Third party purchases
We do not exchange/return/refund any third party purchases. All pop up, trade show & sample sales products are are not eligible for returns/refunds/replacements or repairs. These items were purchased at a discount so all sales are final.