Repairs & Replacements

We do not repair or replace items, including beds, that show wear and tear from usage. Once a bed has been purchased and exhibits signs of wear and tear, we are unable to offer replacements or repairs. Please note that replacement cover requests are subject to a replacement fee. Additionally, we cannot repair used beds or sew any used or gently used items in our manufacturing facility due to hygienic concerns. Thank you for your understanding and cooperation.

  • General product care

    When purchasing our handwoven beds for your furry companion, please consider the unique nature of our sustainable textiles. These beds are crafted with care and reinforced for durability, but they are not indestructible. As a specialty upcycled textile, they may unweave, pill, or fray over time with regular wear, tear, weight, and usage.

    The longevity of the bed varies greatly—some customers report their beds lasting several years, while others see wear in a few months. This depends on your pet’s daily habits, such as digging, biting, or general activity. Even gentle pets can unintentionally strain the fabric over time.

    To ensure the best care for your bed, Dry Clean Only. Machine washing, even on a gentle cycle, is too harsh for this delicate textile. The weight of absorbed water, combined with the zipper and machine agitation, can compromise its integrity. Avoid "gentle cycle" washing, as it significantly shortens the lifespan of the fabric.

    With proper care, including dry cleaning and mindful use, your bed will serve your pet comfortably while honoring the craftsmanship and sustainability behind it.

  • Damages

    If your bed has a snag or loose thread upon purchase, please notify us immediately. Delayed reports, such as those made after weeks, month, several months, or nearly a year later, are not eligible for repair or replacement. If the bed was purchased through a third party and has any visible unthreading or unweaving, please notify the retailer directly as soon as possible. We will work with them to find a solution for you if it falls within a reasonable time frame, but please note that our policies regarding repairs and replacements will still apply. Thank you for your understanding and cooperation.

A missive from Maria

At Salvage Maria, we take immense pride in handcrafting our products with care. However, it’s important to remember that our sustainable, handwoven textiles are not indestructible. We kindly ask that you treat your purchase with extra care and ensure it’s the right fit for you and your furry companion.

We deeply value and appreciate our customers, but requesting a replacement bed after it’s been washed, or after evident wear and tear from months—or even years—of use, puts us in a challenging position. We strive to be transparent about what we create, including the unique qualities of our textiles and the special care they require. We ask that you please consider these factors before purchasing.

Thank you for your understanding and for supporting our mission to bring sustainable, handcrafted products to life.
Warmly,
Maria