Once a bed has been purchased and has evident wear and tear we do not offer replacements or repairs. Replacement cover requests will be subject to a replacement fee.
Even if your dog is "extremely gentle" or any type of digging can jeopardize the textile, machine washing is too hard on the textile so Dry Clean only. Please keep these factors in mind if you are purchasing these handwoven pillow beds for your fur baby. They are not going to be indestructible and can potentially unweave, pill and fray with wear, tear and time.
If your bed has a snag or loose thread upon purchase please notify us immediately, not a month, months later or almost a year later. We like to resolve any issues that come up immediately and take care of you, but bringing it to our attention after evident hard wear, tear or fraying after multiple machine washes will be excluded from our repair/replacement policy.
If the bed was purchased from a third party with any visible unthreading or unweaving please notify them immediately- within a two week time frame or as soon as possible. We will work with them on coming up with a solution for you if it's within a reasonable time frame but keep in mind replacements are still subject to fees.
We take pride in handcrafting our products and go above and beyond to use the strongest and best quality materials, but at the end of the day we are working with a sustainable handwoven textile that is not indestructible. We love our customers and are appreciative of their support, but asking for a new bed after your pet has put evident hard wear and tear after a few months or a year later is not fair to us. Thank you for understanding.